Shipping policy

Shipping Policy – Xenova Skin

At Xenova Skin, we are committed to providing a smooth and reliable shopping experience. We carefully process and ship every order to ensure your products arrive safely and on time.

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or major holidays.
You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Time & Delivery

We offer shipping within the United States.
Estimated delivery time: 3–7 business days after your order has been processed.
Delivery times may vary depending on your location, shipping carrier, weather conditions, and other factors beyond our control.

Shipping Charges

Shipping fees are calculated at checkout based on your order details and delivery location.
Free shipping promotions may be offered from time to time and will be displayed on our website.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can use this information to monitor your package’s delivery progress.

Delayed or Lost Packages

Xenova Skin is not responsible for delays caused by shipping carriers, incorrect shipping addresses, weather conditions, or circumstances outside our control. If your package appears lost or significantly delayed, please contact us and we will assist you in resolving the issue.

Incorrect Shipping Information

Please ensure all shipping details are correct before completing your purchase. If an incorrect address is provided, please contact us as soon as possible. We cannot guarantee changes can be made after an order has been processed.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging so we can review and assist you.